FAQS

You  need to create an account before to shop at the Acqua e Farina Online.

You can create an account in a few simple steps.
– Open the Acqua e Farina Online Shop site in your browser;
– click at the top right on ‘My Account ’ and then ‘Account’;
– Enter your email address and click on ‘Create an account’ in the ‘Authentication’ section on the left of the  screen;
– enter your personal informations;
– accept the Terms and Conditions and press Enter.

A confirmation mail will be sent to the address you specified when you set up your account.
You can now start shopping at the Acqua e Farina Online Shop.

Is there a minimum order amount on Acqua e Farina online Shop?

No, you can shop for any order amount. Orders over $ 99.99  will be shipped free of charge. For orders below $ 99.99  and  $ 6.99  shipping fee will be applied.

How do I know if my order has been confirmed?

Once you’ve completed your order we’ll send an order confirmation mail to your account email address.

If you don’t receive the mail, check your spam folder and also your promotions folder, if you are using Gmail.

Customer Service will be happy to help if you have any further queries. To get in touch, call us at +1 347 7590599 or  click on ‘Contact’.

I am unable to create an account / complete my purchase. What can I do?

If you encounter navigation difficulties or are unable to complete a purchase at the Acqua e Farina Online Shop, first of all make sure your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) is updated to the latest version.

If you still have problems please contact Customer Service. To contact us click on ‘Contact’ or call the number +1 347 7590599.

PAYMENTS

What payment methods can I use at the Acqua e Farina Online Shop?

The following payment methods are available at the Acqua e Farina Online Shop:

– PayPal

Is it safe to use a PayPal to pay for purchases at the Acqua e Farina Online Shop?

Using a PayPal to shop at the Acqua e Farina Online Shop is quick and easy.

To ensure the maximum level of protection the transaction is carried out on the PayPal’s secure server.

All information you supply to the bank is encrypted using the SSL protocol.

Will I be charged sales tax on my order?

For physical products to be delivered, sales tax will be determined by the state of the shipping address.

SHIPPING AND DELIVERY

Where does acquaefarina.com ship?

acquaefarina.com offers shipping throughout the United States. Shipping is not available to the US territories. Acqua e Farina cannot deliver to PO boxes.

How much does shipping cost for my online order?

We are glad to offer free USPS shipping on all orders of $99.99 or more.

Standard shipping rates below:

USPS Shipping for orders totaling $0 to $99.99 – $7.00 flat rate

When will my order arrive once it ships?

The transit time for your order is usually between one to seven business days. Click here https://www.usps.com/priority-mail/map/ for an estimate of how long USPS ground shipping usually takes to your area. You’ll also receive a shipping confirmation email with a tracking number once your order has shipped. Ground shipping estimates are not guaranteed; delays can occur due to weather, mechanical delays, incorrect delivery information and other issues. Once an order has shipped, Acqua e Farina is not responsible for any carrier delays or interruptions.

I just realized that I entered the wrong shipping address! Can I fix it?

If you notice an error in the shipping address, please contact us right away. While we cannot guarantee that the information can be updated, it’s usually possible as long as the order has not been prepared for shipment. We are only responsible for shipping to the address as entered. We cannot modify or redirect orders once they are shipped.

What if my order has shipped but I never receive it?

Please contact us right away by calling  +1 347 7590599 or writing to us at info@acquaefarina.com.

RETURNS AND REFUNDS

Why can’t I return food products?

To protect our Customers and for reasons of hygiene the right of cancellation is not available only for food products that can’t be resold without giving rise to potential consumer health risks. That’s why we are unable to accept returns of food products, since we are unable to guarantee that the products have been preserved adequately.

JOIN ACQUA E FARINA

BECOME AN AMBASSADOR

How can I offer my services to Acqua e Farina?

You can compile the form given in the Become an Ambassador section of the site (Join Us).

Provide a concise description of your services, then send in your application.

If your services are chosen for inclusion in the Acqua e Farina range you’ll be contacted.